Collecting Information – When you visit our website, we may collect information about you that you voluntarily choose to share with us. This identification information may include, but is not limited to, your name, your physical address, your email address, your telephone and fax numbers, details of your real estate and lending needs and preferences. When you visit our website, general data involving your usage may also be collected through the use of “cookies” (i.e., small text files placed on your computer by a website), web server logs, and other web tools. This technology allows our website to customize your online experience. The tracking data collected may include, but is not limited to, the date and time you visit, the time you spend, the web pages you view, the other websites you visit, your search queries, and basic information about your computer, such as your Internet Protocol (“IP”) address, your domain name, your browser type, and the name of your Internet service provider. You may deactivate cookies if you do not want your browsing to be tracked, but doing so may hinder your online experience.
Using Information Collected – We primarily use the identification information you voluntarily share with us to customize your online experience and to do what you have asked of us. We may also use your identification information to tell you about our products and services, but you can instruct us not to send communications to you by following the procedure indicated below under “Contacting Us.” On occasion, we may use your identification information to validate your identity. As for general usage tracking data, that information is primarily used to operate and improve our website, and to further our marketing efforts. As a general rule, we do not share the information that you have voluntarily provided with unaffiliated third parties. We may, however, share your information with our own personnel and our service providers to the extent necessary to fulfill your requests. For the same reasons, we may also share your information with our affiliates, but we will not share it with unaffiliated third parties or sell your information to anyone under any circumstances. We reserve the right to disclose your information under limited circumstances, such as to cooperate with law enforcement or judicial authorities as required by law or legal process, to protect our own legal rights, or to protect the public good.
Communicating Online – Whenever you communicate online, you run the risk that the information you give out will fall into the wrong hands. Although we implement and maintain reasonable security procedures and practices to safeguard your privacy, we cannot guarantee the security of any information you provide to us. We accept no responsibility or liability for the activities of third parties. In addition, communicating online and through email is not secure or confidential. Therefore, we (and Berkshire Hathaway HomeServices California Properties) will never send instructions to you regarding wire transferring funds or request confidential financial information such as credit card numbers or bank routing numbers by email. If you receive an email concerning any transaction involving our Company that requests financial or confidential information, do not respond to the email and immediately contact email@example.com.
Updating Information – If you would like to review the information about you that we have collected through our website (to the extent that such information exists), or to change that information, you can make that request by following the procedure indicated below under “Contacting Us.” We may require that you verify your identity before we process your request.